---
title: Teldio | Remote Audio Troubleshooting
description: Troubleshooting audio issues when remoting in to a Teldio server.
---

[Skip to content](https://support.teldio.com/teldio-remote-audio-troubleshooting#main-content)

[![Teldio-Logo-Colour](https://support.teldio.com/hubfs/Teldio-Logo-Colour.svg)](https://support.teldio.com?hsLang=en)

Open main navigation

Close main navigation

 Teldio Knowledge Base

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.teldio.com/?hsLang=en)
2. [General Information](https://support.teldio.com/general-information?hsLang=en)
3. [General Troubleshooting](https://support.teldio.com/general-information?hsLang=en#general-troubleshooting)

# Teldio | Remote Audio Troubleshooting

## Troubleshooting audio issues when remoting in to a Teldio server.

When configuring your computer to connect using RDP to a Teldio server, click the show options button on the bottom left of the screen:

![](https://lh4.googleusercontent.com/7SsKYWENucLBZosBtDCMJ9yfGGDhbWYKCexaBITJB2pyo5IiWMrw-GqADrjbPdtX3k0LIfIrw0bk3_vuHvGJSusEFjHblN2-jmszyqtYZD1l0apvxPrgPRiQbV6a3PGn-oewodTNrTY7RT5mlWmgqkDsCMlUopX9U8cYVbp2zv7Ewnk-XpIPpdphDw)

This will bring you to the Remote Desktop Connection Configuration Menu. From here select the Local Resources tab:

![](https://lh3.googleusercontent.com/Hdff5-O-WpVsg3f74KOJcxlNIQ7kfyzuBZZBAMuaCeDvVySlIdtocRECTUB8InXzU__WPxd5-iFCPEi6vmlkg_7Y-uiLqU5MwDd_Z0DAzxmnTltjy5RpDt9UnoKpvA7gwfJLNHJdCucd5-jsT2v5Q5XWQittE38P5EKnW6iYuxO-D61zkkjcoSHM2Q)

Once in Local Resources, click the settings button under the Remote Audio section:

![](https://lh3.googleusercontent.com/TQUyC3j5PX37bXYpFj7kffTD7bc1keMzCPBXu-UuouTEICC3IVv0mFJiQaj_ZcJz7tm0d1tlu8HLZ-urcG8ltazzLj1WfHGMMngYwwmGN29Da2_5us9NZdQzrqjnz_zU0_cmbpeMpalCj0hmjBGHC842zEOg6YN-VI8fK4FD1KRsp9Elp2sAj_tAZA)

Under the Remote audio playback option, select 'Play on remote computer' and click Ok. Then click connect on the RDP menu to connect to the Teldio server.

![](https://lh4.googleusercontent.com/MIuvrnoejgl4sil0jRTxk9o0E2aTXBO54YnBX5daSu-MLM14vwvxxvqqte4pV2sfm0EQ9FkmNAQILSRv3uQMYq1cZmHtt0Te2rlXLYAP3V3jNmn00AE53z-Aik2d8rZlcdSgTTt8pgvYY3k3_5kHgmIEnqLbrMSlA76W5GLiR_ofw3x1c88y0cE9OA)

**\*By setting the remote audio playback to 'play on remote computer' it is allowing the Teldio server to use its own audio resources and not the audio resources of your computer.**

If you are using a Mac with RDP to access the Teldio Server, go to the Edit PC settings and in the Play sound drop down menu select 'On the remote PC' as shown below:

![](https://lh4.googleusercontent.com/ykPmPRHGiXUqQUnIjJ7hXM3o7ER0Fg46V9WLj2aOzmM_mSAI-trRWk7IuI-HlWYX3WsxujBrHdN9njOWz6JQQB794Wen6n_OwaanbMZHy1M_hL75qmZnbnEVnLF9ZQTDM16iNw4eYEzrgvtMlxRfz0ZPg2Yk1PyEqOZ2MxtRA7KcYcO-Qmv6vAGOBw)

 

 

 

 

 

 

 

 

 

Click save and connect using RDP.

- [General Information](https://support.teldio.com/general-information?hsLang=en#main-content)

    - [Teldio Hardware Information](https://support.teldio.com/general-information?hsLang=en#teldio-hardware-information)
    - [Radio Information](https://support.teldio.com/general-information?hsLang=en#radio-information)
    - [General Troubleshooting](https://support.teldio.com/general-information?hsLang=en#general-troubleshooting)
- [TruFleet](https://support.teldio.com/trufleet?hsLang=en#main-content)

    - [System Requirements](https://support.teldio.com/trufleet?hsLang=en#system-requirements)
    - [How To Guides](https://support.teldio.com/trufleet?hsLang=en#how-to-guides)
    - [User Guides](https://support.teldio.com/trufleet?hsLang=en#user-guides)
    - [Integrations](https://support.teldio.com/trufleet?hsLang=en#integrations)
    - [Sprite Feature](https://support.teldio.com/trufleet?hsLang=en#sprite-feature)
    - [iBeacons](https://support.teldio.com/trufleet?hsLang=en#ibeacons)
    - [General Troubleshooting](https://support.teldio.com/trufleet?hsLang=en#general-troubleshooting)
    - [Release History](https://support.teldio.com/trufleet?hsLang=en#release-history)
- [Teldio Edge Gateway](https://support.teldio.com/teldio-edge-gateway?hsLang=en#main-content)

    - [General](https://support.teldio.com/teldio-edge-gateway?hsLang=en#general)
    - [How To Guides](https://support.teldio.com/teldio-edge-gateway?hsLang=en#how-to-guides)
    - [Modules](https://support.teldio.com/teldio-edge-gateway?hsLang=en#modules)
    - [Integrations](https://support.teldio.com/teldio-edge-gateway?hsLang=en#integrations)
    - [Troubleshooting](https://support.teldio.com/teldio-edge-gateway?hsLang=en#troubleshooting)
- [Radio Safety Apps](https://support.teldio.com/radio-safety-apps?hsLang=en#main-content)

    - [Motorola Emergency (Fall Alert/Lone Worker) and Text](https://support.teldio.com/radio-safety-apps?hsLang=en#motorola-emergency-fall-alert-lone-worker-and-text)
    - [Teldio MDN (Discontinued 2023)](https://support.teldio.com/radio-safety-apps?hsLang=en#teldio-mdn-discontinued-2023)
    - [Teldio Lone Worker (Discontinued 2023)](https://support.teldio.com/radio-safety-apps?hsLang=en#teldio-lone-worker-discontinued-2023)
- [TruDispatch](https://support.teldio.com/trudispatch?hsLang=en#main-content)

    - [How To Guides](https://support.teldio.com/trudispatch?hsLang=en#how-to-guides)
    - [Troubleshooting](https://support.teldio.com/trudispatch?hsLang=en#troubleshooting)
- [TruDispatch Record](https://support.teldio.com/trudispatch-record?hsLang=en#main-content)

    - [How To Guides](https://support.teldio.com/trudispatch-record?hsLang=en#how-to-guides)
    - [Troubleshooting](https://support.teldio.com/trudispatch-record?hsLang=en#troubleshooting)
- [RBX +Plus](https://support.teldio.com/rbx-plus?hsLang=en#main-content)

    - [System Requirements](https://support.teldio.com/rbx-plus?hsLang=en#system-requirements)
    - [Guide](https://support.teldio.com/rbx-plus?hsLang=en#guide)
    - [Troubleshooting](https://support.teldio.com/rbx-plus?hsLang=en#troubleshooting)
- [R2R](https://support.teldio.com/r2r?hsLang=en#main-content)

    - [System Requirements](https://support.teldio.com/r2r?hsLang=en#system-requirements)
    - [Guide](https://support.teldio.com/r2r?hsLang=en#guide)
    - [General Troubleshooting](https://support.teldio.com/r2r?hsLang=en#general-troubleshooting)

[![Chill listening crop-3](https://support.teldio.com/hs-fs/hubfs/teldio-logo%20-%20cropped.png?width=128&height=55&name=teldio-logo%20-%20cropped.png "Chill listening crop-3")](https://support.teldio.com/?hsLang=en)

Teldio Support Center

Copyright © 2026, Teldio Corporation